Help and support
Contact Neuro Recall: Order Desk, Website Email and Mailing Addresses
For tracking, changes and refunds on a placed order, call the BuyGoods order desk at +1 (302) 200-3480 or email [email protected]. For pages, typos, privacy or press, write to [email protected], Mon-Fri 9:00am-5:00pm ET. The website inbox has no access to orders, so it cannot track, change or refund a purchase.
Written by the Neuro Recall editorial teamUpdated
Contacts
How do I contact Neuro Recall customer service?
Phone the order desk about anything you bought. Email the website team about anything you read on neurorecallbrain.com.
Orders, tracking and refunds
+1 (302) 200-3480
[email protected]
BuyGoods order desk. This desk can see your order. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
180 Maiden Lane, Floor 6
New York, NY 10038
Mail only. No walk-in sales.
Returns (New York)
115 East 23rd Street, Floor 5
New York, NY 10010
Include your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
Two teams answer two kinds of questions. The order desk works inside the BuyGoods order system. It can find a purchase, resend tracking, change an address or open a refund. The website team writes and corrects the pages on neurorecallbrain.com. It never sees orders, card payments or parcels.
Pick the right desk
Which Neuro Recall contact handles which question?
Find your need in the left column. Reaching the right desk first saves a second call.
| What you need | Who to contact | Why |
|---|---|---|
| A question before you order | Order desk, +1 (302) 200-3480 | It can confirm the packs, the checkout total and the guarantee terms |
| Where your parcel is | Your order email, then the order desk | Tracking arrives by email; the desk can send it again |
| A new address or a cancellation | Order desk by phone, quickly | Changes are simpler before the box ships |
| A refund | Order desk, with your order ID | Only the desk can open a refund |
| A card charge you do not recognize | Order desk or [email protected] | Both reach the order records |
| Sending bottles back | New York returns address, after you call | The desk confirms the terms for your order first |
| A typo, broken link or press request | [email protected] | The website team edits the pages |
| A privacy request about the website | [email protected] | See the privacy policy |
| Whether Neuro Recall suits your health | Your doctor or pharmacist | Neither desk gives medical advice |
Before you call
What should you have ready before you call the Neuro Recall order desk?
The order ID matters most. With it, the desk can pull up your purchase in seconds.
- Order ID. It is in the confirmation email sent right after checkout. Look in the spam folder too.
- The email address used at checkout. It helps the desk find the order if the ID is lost.
- Full name and shipping address. These confirm that the order is yours.
- Which pack you chose. One, three or six bottles.
- Key dates. The order date, plus the date the box arrived if you are asking about a refund.
Never type a full card number or security code into an email to any address on the site. The order desk can find your purchase without them.
Hours
When can you reach Neuro Recall support?
The website inbox keeps set hours. The seller's details publish no hours for the order desk, so call and see.
Order desk
+1 (302) 200-3480. No opening hours are published. If nobody answers, leave your order ID and a callback number, or write to the sales email.
Sales email
[email protected]. Put the order ID in the subject line so the reply lands in the right file.
Website email
[email protected], Mon-Fri 9:00am-5:00pm ET. Mail sent on a weekend or holiday is read on the next business day.
Orders
How do I change or cancel a Neuro Recall order?
Phone the order desk fast. What it can do depends on whether the box has left the warehouse.
Call +1 (302) 200-3480
A call beats an email for any change. Keep the order ID in front of you.
Ask whether it shipped
Before shipping, the desk may be able to cancel the order or fix the address.
If it already shipped
Ask how the money-back window printed at checkout applies to your order. You may need to receive the box and mail it back.
Get it in writing
Ask for an email that confirms the change.
Each step of the money-back process is on the refund policy and guarantee pages.
Return mail
Where do I mail a Neuro Recall return?
Call first, then mail. A box that arrives without a call may sit unmatched to any order.
Returns go to 115 East 23rd Street, Floor 5, New York, NY 10010, USA. Put a note inside the box with your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
- Call +1 (302) 200-3480 before you mail anything. The desk checks your order against the window printed at checkout.
- Pack the bottles upright with padding so the caps stay closed.
- Keep the tracking number and the postage receipt until the money is back.
- Do not send bottles to the Maiden Lane office. It takes letters only.
Refund timing: 3-5 business days after the returned bottles are credited, then 5-10 days for your card issuer to post it.
Ready to try Neuro Recall?2 capsules a day · 60 capsules per bottle · price shown at checkout
Order nowThe bottle label
Is there a phone number on the Neuro Recall bottle?
No. No distributor name or phone appears on the label images supplied. The label shows the FYVUS logo, the Supplement Facts, the directions and the warnings, but no company to call.
So for anything bought through neurorecallbrain.com, the order desk at +1 (302) 200-3480 is the right number. It holds your order record, your tracking and your refund.
Codes such as lot NR-26/NE-8088 are seller reference codes, not lab proof. The batch check page explains where to find the lot and best-before date on your bottle.
Other sellers
Bought Neuro Recall from another website or an ad?
We cannot see, change or refund orders placed anywhere else.
Other products and ads use the Neuro Recall name. Some warning articles describe ads with fake celebrity videos and a checkout that switches buyers to a different product. This site never uses celebrity endorsements.
- Contact the company named on your card statement or order email.
- Compare your bottle with ours: FYVUS logo, 60 capsules, a 2-capsule serving and 14 listed ingredients.
- If the charge looks wrong and the seller does not answer, ask your card issuer about a dispute.
Before your next order, read where to buy Neuro Recall.
Urgent
Sudden confusion or trouble speaking? Call 911, not a support line
Sudden confusion, trouble speaking, a drooping face, or weakness on one side can be a stroke. Call 911 right away (CDC, Stroke signs). Do not wait for a reply from anyone.
Complaints
Neuro Recall complaints: how do you raise one?
- Call +1 (302) 200-3480 and describe the problem in a sentence or two. Give the order ID.
- Write down the date, the time and what you were told.
- If nothing changes, email [email protected] with the order ID and your notes. A written record helps.
- If one of our pages gave you wrong facts, tell the website team at [email protected]. We correct pages and date the change.
How we check our own facts is set out in our editorial standards.
FAQ
Neuro Recall contact FAQ
What is the Neuro Recall customer service phone number?
The number is +1 (302) 200-3480, the BuyGoods order desk. It handles orders, tracking, changes and refunds for purchases made through the order links on neurorecallbrain.com. Have your order ID ready, because the desk uses it to find your purchase and the terms that apply.
Is there a Neuro Recall email address for orders?
Yes. Order questions can go to [email protected], which reaches the same order system as the phone desk. Put your order ID in the subject line. For anything urgent, such as a wrong address, phone +1 (302) 200-3480 instead, since a call is usually faster.
Can [email protected] check my Neuro Recall order?
No. That inbox reaches the team that writes the website, and it has no access to orders, payments or tracking. Send order questions to +1 (302) 200-3480 or [email protected]. Use the website email for typos, broken links, privacy requests and press, Mon-Fri 9:00am-5:00pm ET.
How do I cancel a Neuro Recall order after checkout?
Phone +1 (302) 200-3480 as soon as you can with your order ID. If the box has not shipped, the desk may be able to stop it. If it has shipped, ask how the window printed at checkout applies, follow the return steps and ask for an email confirming the cancellation.
Who do I call if the Neuro Recall label has no phone number?
Call the order desk at +1 (302) 200-3480. The label images show no distributor name, address or phone, so the order desk is the contact for every purchase made through this site. It can see your order, your tracking and any refund.
Can the Neuro Recall order desk tell me if it is safe with my medicine?
No. The order desk handles purchases, not medical questions. Ask your doctor or pharmacist, and bring the bottle. Keep taking your prescribed medicine meanwhile. The side effects page lists the ginkgo, berberine and chromium cautions worth raising.
Who wrote this
Written and reviewed by
Plain-language pages built from the label, the sales page and linked public health sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a U.S. merchant that sells Neuro Recall, not by the manufacturer (the label carries the FYVUS logo). We earn money when you buy through our order links.
Keep reading
More about Neuro Recall
Refund policy
Seven steps from the first call to the money back on your card, with the returns address and timing.
Read more
Where to buy
The channels we stand behind, the look-alike ads to skip, and a quick label check before you pay.
Read more
FAQ
Forty-two short Neuro Recall answers in seven topic groups, with a search box to find yours fast.
Read moreU.S. authorized Neuro Recall merchant
Ready to try Neuro Recall?
Pick a pack. Each bottle is 30 days at 2 capsules a day. The order page shows the price, shipping and the guarantee terms before you pay.
- Secure checkout
- Money-back window: As printed on live checkout
- Ships from the U.S. with tracking