After you buy
Neuro Recall Refund Policy: Exact Steps to Get Your Money Back
To get a Neuro Recall refund, call +1 (302) 200-3480 with your order ID inside the window printed at checkout. Then mail the bottles with tracking to 115 East 23rd Street, Floor 5, New York, NY 10010, with your full name, email and order ID inside. The refund goes out 3-5 business days after the return is credited; your card may take 5-10 more days.
Written by the Neuro Recall editorial teamUpdated
In short
How do you get a Neuro Recall refund?
You get a Neuro Recall refund by calling the order desk first and mailing the bottles second. The call opens your claim and ties it to your order ID; the tracked parcel proves the bottles came back.
Refunds run through the BuyGoods order desk at +1 (302) 200-3480, also reachable at [email protected]. The website inbox of Neurorecallbrain, the U.S. merchant behind this site, cannot see orders or issue refunds.
The deadline is the guarantee window printed at checkout. The seller has not supplied its length, so check your order email or your checkout screenshot. The guarantee page explains how to read those terms.
Step by step
Neuro Recall refund steps, in order
Follow them in this order. Skipping the call is the most common reason a return sits unmatched.
Find your order ID
Open the order email from your purchase. The order ID is the number the desk asks for first.
Call the order desk
Phone +1 (302) 200-3480 inside the window printed at checkout and ask for a refund. Confirm the returns address while you are on the line.
Write a note
On a sheet of paper, write your full name, the email you ordered with and your order ID.
Pack the bottles
Put the bottles and the note in a padded box. Tape any opened caps.
Mail with tracking
Send the box to 115 East 23rd Street, Floor 5, New York, NY 10010, USA. The buyer pays postage; use a tracked service and keep the receipt.
Wait for the credit
The refund is sent 3-5 business days after the return is credited. Your card issuer may take 5-10 more days.
Follow up if needed
No refund after both windows? Call the desk with your order ID and tracking number.
In the parcel
What should you include with a Neuro Recall return?
A short note inside the box lets the returns team match your bottles to your order.
| Item | Required? | Why |
|---|---|---|
| Your full name | Yes | Matches the name on the order |
| Your email address | Yes | The one you ordered with; links the parcel to your account |
| Your order ID | Yes | The key the desk uses to credit the return |
| The bottles | Yes | Opened or sealed, as the checkout terms allow |
| Tracking number | Keep it yourself | Proof of delivery if the parcel goes missing |
| Postage receipt | Keep it yourself | Shows the date you sent it |
The terms supplied to this site mention no restocking fee. If the checkout terms show one, they take priority.
Timing
How long does a Neuro Recall refund take?
Two clocks run one after the other: the order desk's, then your card issuer's.
- Day of your call
The desk notes your refund request against your order ID.
- Mailing
You post the bottles with tracking. Transit time depends on the service you choose.
- Return credited
The returns team receives the parcel and credits it to your order.
- 3-5 business days later
The refund is sent back to the card you paid with.
- 5-10 more days
Your card issuer posts it to your statement.
Add those together and a refund can take a few weeks from the day you post the parcel. If nothing has appeared after the card window, call the desk with your tracking number ready.
Postage
Who pays to send Neuro Recall back?
The buyer pays return shipping. The seller asks you to use a tracked service, and it protects you too: without tracking, there is no proof the bottles arrived.
Pick a service that gives a tracking number and, if you can, a delivery scan with a signature. Keep the receipt until the refund shows on your card. A cheap untracked envelope can cost you the whole refund if it goes astray.
Ready to try Neuro Recall?2 capsules a day · 60 capsules per bottle · price shown at checkout
Order nowThe bottles
Do you have to return the Neuro Recall bottles?
Yes. The refund follows the return, so the bottles go back to the New York returns address. Whether opened or empty bottles qualify is set by the terms printed at checkout.
Pack them so they will not crack or rattle loose. Tape the caps if a seal is already open. Put your note with your full name, email and order ID inside the box, not just on the label outside.
Returning several bottles? Count them before you seal the box and write the number on your note. It makes the credit faster to match.
Contacts
Who handles Neuro Recall refunds?
Use the right channel the first time. Only one of them can see your order.
| Order desk (phone) | +1 (302) 200-3480. Opens refund claims, checks returns, answers refund status |
|---|---|
| Sales email | [email protected]. Order and refund questions in writing |
| Returns address | 115 East 23rd Street, Floor 5, New York, NY 10010, USA. Where bottles are mailed |
| Website email | [email protected]. Pages and typos only; cannot see orders or refunds |
| Office | 180 Maiden Lane, Floor 6, New York, NY 10038, USA. Mail only; not the returns address |
All contact details are also on the contact page. Bought from another seller? Their refund terms apply, and our desk cannot process that order. See where to buy.
Avoid delays
Common Neuro Recall refund mistakes
- Mailing bottles before calling the desk.
- Sending the parcel to the office address instead of the returns address.
- Leaving the order ID off the note in the box.
- Using untracked post.
- Waiting until the last day of the window to call.
After the refund
What if a Neuro Recall refund does not arrive?
First check the dates. The refund is sent 3-5 business days after your return is credited, and your card issuer can take another 5-10 days. If both windows have passed, call +1 (302) 200-3480 with your order ID and tracking number.
Ask the desk for the date the return was credited and the date the refund was sent. Write both down. If the desk confirms the refund went out and your card still shows nothing, your card issuer is the next call.
FAQ
Neuro Recall refund FAQ
How do I request a Neuro Recall refund?
Call the order desk at +1 (302) 200-3480 with your order ID, inside the guarantee window printed at checkout. Then mail the bottles with tracking to the New York returns address, with a note giving your full name, email and order ID.
How long does a Neuro Recall refund take?
The refund is sent 3-5 business days after your returned bottles are credited. Your card issuer may then take 5-10 days to post it. Mailing time comes before both, so allow a few weeks in total.
What is the Neuro Recall returns address?
Mail returns to 115 East 23rd Street, Floor 5, New York, NY 10010. Call the order desk before you send anything. The office address on Maiden Lane is not for returns.
Can I get a Neuro Recall refund by email?
You can write to [email protected] with order questions, but a phone call to +1 (302) 200-3480 is the documented way to start a refund. The website email cannot see orders, so it cannot help.
Is there a restocking fee on Neuro Recall returns?
The terms supplied to this site mention none. The checkout terms are the final word, so read them on your order page or screenshot. Return postage is paid by the buyer.
What if I lost my Neuro Recall order ID?
Search your inbox and spam folder for the order email. If you still cannot find it, call +1 (302) 200-3480 with the name, email and address you ordered with, and ask the desk to look it up.
Who wrote this
Written and reviewed by
Plain-language pages built from the label, the sales page and linked public health sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a U.S. merchant that sells Neuro Recall, not by the manufacturer (the label carries the FYVUS logo). We earn money when you buy through our order links.
Keep reading
More about Neuro Recall
Guarantee
How the money-back guarantee works, where its terms are printed, and what it does and does not promise.
Read more
Shipping
Where Neuro Recall ships from, how tracking works, what shipping costs, and what to do if a seal is broken.
Read moreContact
Which Neuro Recall contact handles orders, refunds, returns and website questions, and what to have ready.
Read moreU.S. authorized Neuro Recall merchant
Ready to try Neuro Recall?
Pick a pack. Each bottle is 30 days at 2 capsules a day. The order page shows the price, shipping and the guarantee terms before you pay.
- Secure checkout
- Money-back window: As printed on live checkout
- Ships from the U.S. with tracking